Refund policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Custom made products are not eligible for returns or refunds. If you are unsatisfied with the quality or find a problem with the customization, then please email us at scoutembroideryco@gmail.com for a resolution within 7 days of receiving the item. We are happy to redo any customizations that are incorrect or faulty.

Non-custom made products are eligible for an exchange or store credit within 7 days of purchase. Exchanges of the product will be for products of equal or lesser value, provided that the original piece is in original condition (with tags if applicable) and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. We offer a store credit if no item is desirable at time of initial exchange.